Refund policy

Refund, Return & Replacement Policy

At Mauka Sports Body, we take pride in the quality of our products and work closely with our fulfillment partners to ensure every order arrives as expected. Because our products are made and fulfilled on demand, we have a limited return and refund policy outlined below.

Please read this policy carefully before placing an order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’re here to help.

  • All claims must be submitted within 14 days of delivery.  Please email support@maukasports.com to begin this process.

  • Claims must include clear photos of the issue and a brief explanation

  • Once reviewed, approved claims will be replaced or refunded at our discretion

If approved:

  • Replacement orders are typically shipped within 5 business days

  • Refunds (if issued) are processed to the original payment method within a few business days after approval

Lost Packages

  • Claims for packages lost in transit must be submitted within 14 days of the estimated delivery date

  • Orders marked as “delivered” by the carrier are not considered lost

Non-Returnable & Non-Refundable Items

Due to the nature of our products, we do not accept returns or refunds for the following situations:

  • Buyer’s remorse or change of mind

  • Incorrect address provided at checkout

  • Unclaimed shipments or refused deliveries

  • Failure to pay customs duties, taxes, or import fees

  • Orders rejected or seized by customs

  • Products already produced but not yet shipped

  • Products discontinued or temporarily out of stock

  • Delays caused by carriers outside of our control

Returned or undeliverable packages may require reshipment at the customer’s expense, where applicable.

Customs, Duties & International Orders

International customers are responsible for:

  • Understanding local import regulations

  • Paying all applicable customs duties, taxes, or fees

Orders returned, abandoned, or destroyed by customs or carriers due to unpaid fees or recipient issues are not eligible for refunds or replacements.

EU 14-Day Cooling-Off Period

If you are located in the EU and wish to exercise your 14-day right of withdrawal, you must accept delivery of the order. Failure to accept delivery does not constitute a valid cancellation and may result in the loss of refund eligibility.

Late or Missing Refunds

If a refund has been approved but not yet received:

  1. Check your original payment method

  2. Contact your credit card provider or bank for processing timelines

  3. If needed, contact us for further assistance at support@maukasports.com

Contact Us

To submit a claim or ask questions about your order, please contact:

support@maukasportsbody.com

Final Notes

  • All refunds and replacements are subject to verification and approval

  • This policy is governed and interpreted in English

  • By placing an order, you agree to this policy in full